Privacy Policy

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Privacy Policy

Premier Flood Services
Website: PremierFloodServices.com
Jurisdiction: United States

Last updated: December 15, 2025

Premier Flood Services (“we,” “us,” or “our”) operates the website PremierFloodServices.com (the “Site”).  We provide a lead generation service that connects people experiencing water damage or related issues with independent water damage restoration professionals.  We are committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site and services.  By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you interact with our Site, you may provide personal information, including when you:

• Submit a quote or service request form
   
• Request emergency water damage assistance
   
• Contact us by phone, email, or through the Site
   

The information you provide may include:

• Name
   
• Phone number
   
• Email address
   
• Property or service address
   
• Type of issue (e.g., water damage, flooding, leaks, mold concerns)
   
• Preferred contact time and method
   
• Any other information you choose to include in your message or during a call (including call recordings, where applicable and permitted by law)
   

1.2 Automatically Collected Information

When you visit PremierFloodServices.com, we may automatically collect certain information about your device and usage of the Site, including:

• IP address
   
• Browser type and settings
   
• Device type and operating system
   
• Pages you visit and time spent on the Site
   
• Referring URL (how you arrived at the Site)
   
• General location (e.g., city and state) based on IP address
   
• Date and time of your visit
   

We collect this information using cookies and similar tracking technologies.

1.3 Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies (“cookies”) to:

• Help the Site function properly
   
• Remember your preferences where applicable
   
• Analyze traffic and usage of the Site
   
• Improve the Site and our services
   
• Support advertising and remarketing, including via Google Ads and other third-party platforms
   

You can control or delete cookies using your browser settings. If you disable or reject cookies, some features of the Site may not function as intended.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing Services:
   
  • Responding to your inquiries and requests
     
  • Connecting you with independent water damage restoration contractors or related service providers
     
• Business Operations:
   
  • Operating, maintaining, and improving the Site
     
  • Analyzing Site performance and usage
     
  • Developing new features and services
     
• Marketing & Advertising:
   
  • Running advertising and remarketing campaigns (e.g., via Google Ads)
     
  • Measuring the effectiveness of our marketing
     
• Security & Legal:
   
  • Preventing fraud and abuse
     
  • Protecting our rights, property, and safety
     
  • Complying with applicable laws and legal obligations
     

We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without notifying you and, where required, obtaining your consent.

3. Lead Generation & Sharing with Contractors

Premier Flood Services is a lead generation website. When you submit your information via PremierFloodServices.com, we may share your information with:

• Independent water damage restoration contractors
   
• Related home and property service providers (such as mold remediation, structural drying, or cleanup companies)
   

These contractors and providers are independent third parties, not employees or agents of Premier Flood Services. They may use your information to:

• Contact you by phone, text message, or email
   
• Provide quotes or estimates
   
• Schedule inspections or service calls
   
• Offer related services
   

Their collection and use of your information is governed by their own privacy policies and practices, not this Privacy Policy. We encourage you to review the privacy policies of any contractor or provider who contacts you.

4. Google Ads, Analytics, and Remarketing

We may use third-party services such as:

• Google Ads
   
• Google Analytics
   
• Other advertising, analytics, and tracking tools
   

These services may use cookies, advertising identifiers, or similar technologies to:

• Analyze and measure traffic and usage patterns on the Site
   
• Serve ads on other websites or apps based on your past visits to PremierFloodServices.com (“remarketing” or “retargeting”)
   
• Help us optimize our advertising campaigns and user experience
   

4.1 How Google Uses Data

Google and other third-party vendors may display our ads on sites across the internet. Google may use cookies or device identifiers to serve ads based on your visits to our Site and other sites.  You can learn more about how Google uses data from sites and apps that use its services and how to control that use by visiting Google’s official privacy and advertising settings pages.

4.2 Your Choices for Advertising & Tracking

You can:

• Change your ad settings for Google by visiting Google Ads Settings.
   
• Opt out of certain interest-based advertising through industry programs such as the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI) (where available).
   
• Adjust your browser settings to block or delete cookies.
   

Please note that if you opt out of personalized or interest-based ads, you may still see ads; they may just be less tailored to your interests.

5. Legal Bases for Processing (U.S. Context)

While U.S. federal law does not impose a single comprehensive privacy framework for all online services, we handle personal information in ways that are:

• Consistent with this Privacy Policy
   
• Reasonably necessary for providing and improving our services
   
• Compliant with applicable federal and state laws and regulations
   

Where specific state laws grant additional rights or impose additional obligations, we will comply with those requirements where they apply.

6. How We Share Your Information

We may share your information with:

• Service Providers and Vendors who help us run our business (e.g., hosting, analytics, marketing, call tracking, or customer support services).
   
• Independent Contractors and Service Providers (water damage restoration and related services), as described in Section 3.
   
• Professional Advisors such as attorneys, accountants, and auditors when necessary.
   
• Law Enforcement or Government Authorities when required by law or in response to valid legal requests, subpoenas, court orders, or similar processes.
   
• Business Transfers: In the event of a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction, subject to this Privacy Policy or a successor policy.
   

We do not sell your personal information for unrelated third-party marketing purposes.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy
   
• Provide requested services and respond to inquiries
   
• Comply with legal, regulatory, tax, or accounting requirements
   
• Resolve disputes and enforce our agreements
   

When personal information is no longer needed for these purposes, we will delete, anonymize, or otherwise dispose of it in a secure manner, in accordance with our data retention practices and applicable law.

8. Data Security

We use reasonable technical, administrative, and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.  However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

9. Your Privacy Rights (United States)

Depending on your state of residence and the laws that apply to our business, you may have certain rights regarding your personal information, which may include:

• The right to request access to the personal information we hold about you
   
• The right to request correction or update of your personal information
   
• The right to request deletion of your personal information, subject to legal exceptions
   
• The right to opt out of certain types of data sharing or targeted advertising, where applicable
   
• The right not to be discriminated against for exercising your privacy rights
   

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request and may not be able to fulfill certain requests where we are required or permitted by law to retain information.  If you are a resident of a U.S. state with specific privacy laws (for example, California, Colorado, or others), you may have additional or slightly different rights. We will process your request in accordance with applicable state law.

10. Children’s Privacy

Our Site and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.  If you believe that a child under 13 has provided personal information to us, please contact us immediately so that we can investigate and delete such information where appropriate.

11. Third-Party Websites

The Site may contain links to third-party websites, services, or content that we do not own or control. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any websites you visit.

12. International Users

Our Site is intended for users in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, which may have data protection laws different from those in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.  Any changes will be effective when posted on this page, unless otherwise stated. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

Premier Flood Services
Email: privacy@premierfloodservices.com